September 21, 2017, 9:31 am
Facebook iconTwitter iconYouTube iconGoogle+ icon
1 Philippine Peso = 0.07179 UAE Dirham
1 Philippine Peso = 2.17553 Albanian Lek
1 Philippine Peso = 0.03474 Neth Antilles Guilder
1 Philippine Peso = 0.33168 Argentine Peso
1 Philippine Peso = 0.02434 Australian Dollar
1 Philippine Peso = 0.03495 Aruba Florin
1 Philippine Peso = 0.03909 Barbados Dollar
1 Philippine Peso = 1.57584 Bangladesh Taka
1 Philippine Peso = 0.03196 Bulgarian Lev
1 Philippine Peso = 0.00736 Bahraini Dinar
1 Philippine Peso = 33.8794 Burundi Franc
1 Philippine Peso = 0.01955 Bermuda Dollar
1 Philippine Peso = 0.02626 Brunei Dollar
1 Philippine Peso = 0.13468 Bolivian Boliviano
1 Philippine Peso = 0.06076 Brazilian Real
1 Philippine Peso = 0.01955 Bahamian Dollar
1 Philippine Peso = 1.25293 Bhutan Ngultrum
1 Philippine Peso = 0.19814 Botswana Pula
1 Philippine Peso = 391.32134 Belarus Ruble
1 Philippine Peso = 0.03905 Belize Dollar
1 Philippine Peso = 0.02381 Canadian Dollar
1 Philippine Peso = 0.01878 Swiss Franc
1 Philippine Peso = 12.19703 Chilean Peso
1 Philippine Peso = 0.12797 Chinese Yuan
1 Philippine Peso = 56.56763 Colombian Peso
1 Philippine Peso = 11.20407 Costa Rica Colon
1 Philippine Peso = 0.01955 Cuban Peso
1 Philippine Peso = 1.80414 Cape Verde Escudo
1 Philippine Peso = 0.42683 Czech Koruna
1 Philippine Peso = 3.47146 Djibouti Franc
1 Philippine Peso = 0.12175 Danish Krone
1 Philippine Peso = 0.92005 Dominican Peso
1 Philippine Peso = 2.16386 Algerian Dinar
1 Philippine Peso = 0.25592 Estonian Kroon
1 Philippine Peso = 0.3448 Egyptian Pound
1 Philippine Peso = 0.45563 Ethiopian Birr
1 Philippine Peso = 0.01636 Euro
1 Philippine Peso = 0.0398 Fiji Dollar
1 Philippine Peso = 0.0144 Falkland Islands Pound
1 Philippine Peso = 0.01438 British Pound
1 Philippine Peso = 0.08637 Ghanaian Cedi
1 Philippine Peso = 0.87373 Gambian Dalasi
1 Philippine Peso = 174.19859 Guinea Franc
1 Philippine Peso = 0.14252 Guatemala Quetzal
1 Philippine Peso = 3.99648 Guyana Dollar
1 Philippine Peso = 0.15278 Hong Kong Dollar
1 Philippine Peso = 0.45582 Honduras Lempira
1 Philippine Peso = 0.12205 Croatian Kuna
1 Philippine Peso = 1.20133 Haiti Gourde
1 Philippine Peso = 5.05786 Hungarian Forint
1 Philippine Peso = 258.65911 Indonesian Rupiah
1 Philippine Peso = 0.06872 Israeli Shekel
1 Philippine Peso = 1.25233 Indian Rupee
1 Philippine Peso = 22.81079 Iraqi Dinar
1 Philippine Peso = 654.02658 Iran Rial
1 Philippine Peso = 2.07584 Iceland Krona
1 Philippine Peso = 2.54613 Jamaican Dollar
1 Philippine Peso = 0.01384 Jordanian Dinar
1 Philippine Peso = 2.17369 Japanese Yen
1 Philippine Peso = 2.00743 Kenyan Shilling
1 Philippine Peso = 1.34064 Kyrgyzstan Som
1 Philippine Peso = 79.2025 Cambodia Riel
1 Philippine Peso = 8.08053 Comoros Franc
1 Philippine Peso = 17.59187 North Korean Won
1 Philippine Peso = 22.0045 Korean Won
1 Philippine Peso = 0.00588 Kuwaiti Dinar
1 Philippine Peso = 0.01603 Cayman Islands Dollar
1 Philippine Peso = 6.62568 Kazakhstan Tenge
1 Philippine Peso = 161.53245 Lao Kip
1 Philippine Peso = 29.42533 Lebanese Pound
1 Philippine Peso = 2.98769 Sri Lanka Rupee
1 Philippine Peso = 2.27717 Liberian Dollar
1 Philippine Peso = 0.25762 Lesotho Loti
1 Philippine Peso = 0.05959 Lithuanian Lita
1 Philippine Peso = 0.01213 Latvian Lat
1 Philippine Peso = 0.02655 Libyan Dinar
1 Philippine Peso = 0.18266 Moroccan Dirham
1 Philippine Peso = 0.34275 Moldovan Leu
1 Philippine Peso = 1.00176 Macedonian Denar
1 Philippine Peso = 26.48554 Myanmar Kyat
1 Philippine Peso = 47.84988 Mongolian Tugrik
1 Philippine Peso = 0.15735 Macau Pataca
1 Philippine Peso = 7.05629 Mauritania Ougulya
1 Philippine Peso = 0.65031 Mauritius Rupee
1 Philippine Peso = 0.30336 Maldives Rufiyaa
1 Philippine Peso = 13.99922 Malawi Kwacha
1 Philippine Peso = 0.34428 Mexican Peso
1 Philippine Peso = 0.08176 Malaysian Ringgit
1 Philippine Peso = 0.25704 Namibian Dollar
1 Philippine Peso = 6.88038 Nigerian Naira
1 Philippine Peso = 0.5933 Nicaragua Cordoba
1 Philippine Peso = 0.15326 Norwegian Krone
1 Philippine Peso = 1.99961 Nepalese Rupee
1 Philippine Peso = 0.02667 New Zealand Dollar
1 Philippine Peso = 0.00752 Omani Rial
1 Philippine Peso = 0.01955 Panama Balboa
1 Philippine Peso = 0.06351 Peruvian Nuevo Sol
1 Philippine Peso = 0.06226 Papua New Guinea Kina
1 Philippine Peso = 1 Philippine Peso
1 Philippine Peso = 2.05629 Pakistani Rupee
1 Philippine Peso = 0.06996 Polish Zloty
1 Philippine Peso = 110.44762 Paraguayan Guarani
1 Philippine Peso = 0.07117 Qatar Rial
1 Philippine Peso = 0.07527 Romanian New Leu
1 Philippine Peso = 1.12619 Russian Rouble
1 Philippine Peso = 16.18804 Rwanda Franc
1 Philippine Peso = 0.0733 Saudi Arabian Riyal
1 Philippine Peso = 0.15296 Solomon Islands Dollar
1 Philippine Peso = 0.26388 Seychelles Rupee
1 Philippine Peso = 0.13018 Sudanese Pound
1 Philippine Peso = 0.15555 Swedish Krona
1 Philippine Peso = 0.02627 Singapore Dollar
1 Philippine Peso = 0.0144 St Helena Pound
1 Philippine Peso = 0.43405 Slovak Koruna
1 Philippine Peso = 146.59891 Sierra Leone Leone
1 Philippine Peso = 10.88741 Somali Shilling
1 Philippine Peso = 400.87765 Sao Tome Dobra
1 Philippine Peso = 0.17103 El Salvador Colon
1 Philippine Peso = 10.06607 Syrian Pound
1 Philippine Peso = 0.25709 Swaziland Lilageni
1 Philippine Peso = 0.64621 Thai Baht
1 Philippine Peso = 0.04766 Tunisian Dinar
1 Philippine Peso = 0.04368 Tongan paʻanga
1 Philippine Peso = 0.06714 Turkish Lira
1 Philippine Peso = 0.13149 Trinidad Tobago Dollar
1 Philippine Peso = 0.58751 Taiwan Dollar
1 Philippine Peso = 43.66693 Tanzanian Shilling
1 Philippine Peso = 0.51173 Ukraine Hryvnia
1 Philippine Peso = 70.19156 Ugandan Shilling
1 Philippine Peso = 0.01955 United States Dollar
1 Philippine Peso = 0.56626 Uruguayan New Peso
1 Philippine Peso = 157.93589 Uzbekistan Sum
1 Philippine Peso = 0.19498 Venezuelan Bolivar
1 Philippine Peso = 444.15559 Vietnam Dong
1 Philippine Peso = 2.06353 Vanuatu Vatu
1 Philippine Peso = 0.04908 Samoa Tala
1 Philippine Peso = 10.72635 CFA Franc (BEAC)
1 Philippine Peso = 0.05278 East Caribbean Dollar
1 Philippine Peso = 10.62119 CFA Franc (BCEAO)
1 Philippine Peso = 1.9398 Pacific Franc
1 Philippine Peso = 4.88468 Yemen Riyal
1 Philippine Peso = 0.25718 South African Rand
1 Philippine Peso = 101.43667 Zambian Kwacha
1 Philippine Peso = 7.07389 Zimbabwe dollar

Local BPO gets Australian SMEs online

BY Desmond Gregory 


HAMMERJACK is an Australian business process outsourcing (BPO) company that set up shop in the country in 2015. It saw an opportunity in the hardworking, English speaking Filipinos but also because it offered something unique. Instead of simplyseat-leasing arrangements (operators on desk being co-managed by their clients) Hammerjack is the first to offer fully managed services to Australian SMEs.

“We offer small and medium business in Australia two things: digital transformation and enterprise-grade managed services,” says Andrew Mault, Hammerjack’s country manager and a Philippine BPO veteran who oversees operations from the company’s Makati offices. 

Hammerjack’s business concept is based on the idea that even the smallest companies, regardless of the industry they’re in, can benefit greatly from enterprise-grade tools and processes. To lead to digital transformation, it believes that leveraging of new digital technology to become more agile, secure, responsive, and efficient in day-to-day operations is the key.

So now the company provides outsourced services, to businesses from small bookkeeping companies and car garages, to mid-size accounting firms, larger wholesalers, and chain gyms.

To do the BPO’s day-to-day business, the company depends heavily on Microsoft products. 

“We help Australian businesses have better products, services, and processes through digital tools from Microsoft. And we provide a fully managed serviceat lower cost, allowing them to focus on their core business.”

This is something that Hammerjack has improved on with the help of Microsoft Teams, the new chat-based workplace that comes with the Office 365 suite. Since its beta release, Teams – with its enterprise-level security, threaded chats, real-time file-editing, and full integration with other Office 365 applications – has become a central part of the company’s day-to-day collaborative workflow.

Teams has made internal collaboration a lot easier. It allows us to quickly call up a team for, say, a new proposal, update shared files in real time, and to see that prompt action is being taken on our to-do’s. It’s also allowed us to do away with about 50 percent of internal e-mail.
People tend to respond differently to e-mail, and now that it’s all about Teams internally, our work is at once more efficient, seamless, convenient, and better organized,” Roy Figueroa, site director of the Makati office, points out.

“The way it integrates with other Microsoft tools makes Teams almost like a one-stop shop. You can log minutes of meetings; post comments; set to-do lists and checklists according to our internal teams, and even ‘like’ messages and use emojis. All this makes Teams a very good project management application, even if it’s designed as a collaboration tool first of all,” Mitch Yano, a process transitions lead comments.

This ease of collaboration may be the key for other outsourced service providers to successfully sell to Australian SMEs, and deliver promised outcomes. Making sure these results – whether sales outcomes or transactional 



outcomes – are delivered consistently to a high quality and to a rational, clearly established process is something that Hammerjack has been very successful at, with the aid of tools like Teams, Office 365, and Dynamics 365.

The rolling out of these Microsoft tools were an integral part of the company’s rapid growth in the past year. 

“At first, Hammerjack was focusing on a smaller number of clients. They were adopting the clients’ processes, bringing them offshore, but we didn’t have the technology background and the BPO background back then to make managed services really attractive for Australian SMEs,” Mault points out. 

“You could save up to 70 percent on a seat-leasing arrangement, however to see holistic benefit you would realistically need to pay for a large volume of seats and manage the resources yourself without offshoring experience from 6000 kilometers away, In most cases it’s a false economy with a high turnover rate,” explains Nick Hastings, who oversees business development back home in Australia.

“Or, you could save 50 percent, but then have the resource fully managed by us, with the experience, letting you focus on the things that drive your business,” he adds, pointing to the cost differences between managed services and doing it internally.

Hammerjack’s experience shows that SMEs are often much tougher customers than large enterprises – a thought echoed by the state-run Philippine Institute for Development Studies (PIDS) in a study it released. 

Because smaller businesses lack the resources and capacities of large companies, they are often much more averse to perceived risks in both digital transformation and offshoring, even if these offer significant cost savings over time.

“The key to a fully managed service is to use effective and efficient collaboration tools. Hammerjack uses the same digital solutions internally that we provide direct to Australian SMEs, enabling a quality outsourced service model for our clients at a lower cost,” Hastings said.

“After we came on board in July 2016, we accelerated what Hammerjack could do for SMEs across a wider range of services, and at more competitive transactional pricing. And that was done by embedding key processes in an approach to driving productivity and quality, and through adopting Microsoft technology,” he adds. 

“When the company started, they had an array of different applications, and it was really messy. The applications weren’t talking to one another, and they had an application for this and an application for that. Once, we switched everything over to Microsoft, we could collaborate more easily to put together proposals, while making our service delivery more efficient as well.”

The PIDS study also suggests that cost remains a big hurdle for many Australian SMEs, a fair conclusion considering that these businesses don’t have the economies of scale needed for traditional offshoring to work. Hammerjack solves this problem by offering a transactional model for offshore services, in contrast to more common seat-leasing and its co-managed resources.

 “The Microsoft stack helps us maintain a cross-functional team of skilled people, letting us queue work and offer transactional pricing to SMEs instead of a fully dedicated resource, which can be a bit concerning for small businesses.

If you give them an option to pay just for a transaction or an outcome, like better customer engagement or optimizing operations in one instance, then it becomes something smaller businesses are more willing to try. It’s low-cost and low-risk, and it lets them see if IT-enabled offshoring is something they’ll want to commit to more in the long-term,” Mault said speaking about the efficiencies borne by digital transformation are a prerequisite for this transactional offering:

 “It’s natural with the rate of change we’re seeing that if you’re not responsive, small businesses get nervous, this takes focus and capacity off their core business, so it’s very important to provide a proactive flow of information and hit the right answer quickly, that’s something that Microsoft is allowing us to do,” Hastings concludes as he says that start-ups need to be flexible, which makes a cost-effective transactional model more appealing.

“It’s also important to understand SMEs are constantly learning, so there’s a need to take them through a journey towards successfully leveraging digital, whether that be rolling out Dynamics 365 (CRM) into their business or taking some of their internal processes to the Philippines,” he adds.

“If you’re talking about digital transformation, and not pursuing that transformation yourself, then you’re probably not the right partner for start-ups. Dealing with new technology has given us credibility in the eyes of many small businesses.” he adds.
Rating: 
No votes yet