May 25, 2018, 3:42 am
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1 Philippine Peso = 0.07022 UAE Dirham
1 Philippine Peso = 2.04971 Albanian Lek
1 Philippine Peso = 0.03427 Neth Antilles Guilder
1 Philippine Peso = 0.46553 Argentine Peso
1 Philippine Peso = 0.02521 Australian Dollar
1 Philippine Peso = 0.03403 Aruba Florin
1 Philippine Peso = 0.03824 Barbados Dollar
1 Philippine Peso = 1.6174 Bangladesh Taka
1 Philippine Peso = 0.0318 Bulgarian Lev
1 Philippine Peso = 0.00722 Bahraini Dinar
1 Philippine Peso = 33.47954 Burundi Franc
1 Philippine Peso = 0.01912 Bermuda Dollar
1 Philippine Peso = 0.02536 Brunei Dollar
1 Philippine Peso = 0.13117 Bolivian Boliviano
1 Philippine Peso = 0.07028 Brazilian Real
1 Philippine Peso = 0.01912 Bahamian Dollar
1 Philippine Peso = 1.30067 Bhutan Ngultrum
1 Philippine Peso = 0.19226 Botswana Pula
1 Philippine Peso = 382.79159 Belarus Ruble
1 Philippine Peso = 0.0382 Belize Dollar
1 Philippine Peso = 0.02445 Canadian Dollar
1 Philippine Peso = 0.01907 Swiss Franc
1 Philippine Peso = 12.17151 Chilean Peso
1 Philippine Peso = 0.12202 Chinese Yuan
1 Philippine Peso = 54.9522 Colombian Peso
1 Philippine Peso = 10.70612 Costa Rica Colon
1 Philippine Peso = 0.01912 Cuban Peso
1 Philippine Peso = 1.78834 Cape Verde Escudo
1 Philippine Peso = 0.41644 Czech Koruna
1 Philippine Peso = 3.3891 Djibouti Franc
1 Philippine Peso = 0.12076 Danish Krone
1 Philippine Peso = 0.94646 Dominican Peso
1 Philippine Peso = 2.21398 Algerian Dinar
1 Philippine Peso = 0.25367 Estonian Kroon
1 Philippine Peso = 0.34149 Egyptian Pound
1 Philippine Peso = 0.52008 Ethiopian Birr
1 Philippine Peso = 0.01621 Euro
1 Philippine Peso = 0.03927 Fiji Dollar
1 Philippine Peso = 0.01423 Falkland Islands Pound
1 Philippine Peso = 0.01423 British Pound
1 Philippine Peso = 0.08859 Ghanaian Cedi
1 Philippine Peso = 0.89503 Gambian Dalasi
1 Philippine Peso = 172.06501 Guinea Franc
1 Philippine Peso = 0.14027 Guatemala Quetzal
1 Philippine Peso = 3.93289 Guyana Dollar
1 Philippine Peso = 0.15004 Hong Kong Dollar
1 Philippine Peso = 0.45428 Honduras Lempira
1 Philippine Peso = 0.11999 Croatian Kuna
1 Philippine Peso = 1.19751 Haiti Gourde
1 Philippine Peso = 5.1499 Hungarian Forint
1 Philippine Peso = 271.08987 Indonesian Rupiah
1 Philippine Peso = 0.06827 Israeli Shekel
1 Philippine Peso = 1.30228 Indian Rupee
1 Philippine Peso = 22.63862 Iraqi Dinar
1 Philippine Peso = 804.0153 Iran Rial
1 Philippine Peso = 1.99809 Iceland Krona
1 Philippine Peso = 2.38145 Jamaican Dollar
1 Philippine Peso = 0.0135 Jordanian Dinar
1 Philippine Peso = 2.12293 Japanese Yen
1 Philippine Peso = 1.91587 Kenyan Shilling
1 Philippine Peso = 1.30863 Kyrgyzstan Som
1 Philippine Peso = 77.2065 Cambodia Riel
1 Philippine Peso = 7.91109 Comoros Franc
1 Philippine Peso = 17.20841 North Korean Won
1 Philippine Peso = 20.57725 Korean Won
1 Philippine Peso = 0.00577 Kuwaiti Dinar
1 Philippine Peso = 0.01568 Cayman Islands Dollar
1 Philippine Peso = 6.29369 Kazakhstan Tenge
1 Philippine Peso = 159.08222 Lao Kip
1 Philippine Peso = 28.77629 Lebanese Pound
1 Philippine Peso = 3.0153 Sri Lanka Rupee
1 Philippine Peso = 2.55793 Liberian Dollar
1 Philippine Peso = 0.24207 Lesotho Loti
1 Philippine Peso = 0.05829 Lithuanian Lita
1 Philippine Peso = 0.01187 Latvian Lat
1 Philippine Peso = 0.02595 Libyan Dinar
1 Philippine Peso = 0.18017 Moroccan Dirham
1 Philippine Peso = 0.31807 Moldovan Leu
1 Philippine Peso = 0.99293 Macedonian Denar
1 Philippine Peso = 25.85086 Myanmar Kyat
1 Philippine Peso = 45.83174 Mongolian Tugrik
1 Philippine Peso = 0.15455 Macau Pataca
1 Philippine Peso = 6.76864 Mauritania Ougulya
1 Philippine Peso = 0.65679 Mauritius Rupee
1 Philippine Peso = 0.29771 Maldives Rufiyaa
1 Philippine Peso = 13.64149 Malawi Kwacha
1 Philippine Peso = 0.37878 Mexican Peso
1 Philippine Peso = 0.07606 Malaysian Ringgit
1 Philippine Peso = 0.24208 Namibian Dollar
1 Philippine Peso = 6.88337 Nigerian Naira
1 Philippine Peso = 0.59598 Nicaragua Cordoba
1 Philippine Peso = 0.15388 Norwegian Krone
1 Philippine Peso = 2.08185 Nepalese Rupee
1 Philippine Peso = 0.02752 New Zealand Dollar
1 Philippine Peso = 0.00735 Omani Rial
1 Philippine Peso = 0.01912 Panama Balboa
1 Philippine Peso = 0.0627 Peruvian Nuevo Sol
1 Philippine Peso = 0.06117 Papua New Guinea Kina
1 Philippine Peso = 1 Philippine Peso
1 Philippine Peso = 2.20841 Pakistani Rupee
1 Philippine Peso = 0.06955 Polish Zloty
1 Philippine Peso = 107.60994 Paraguayan Guarani
1 Philippine Peso = 0.06959 Qatar Rial
1 Philippine Peso = 0.07495 Romanian New Leu
1 Philippine Peso = 1.17737 Russian Rouble
1 Philippine Peso = 16.18375 Rwanda Franc
1 Philippine Peso = 0.0717 Saudi Arabian Riyal
1 Philippine Peso = 0.15039 Solomon Islands Dollar
1 Philippine Peso = 0.26023 Seychelles Rupee
1 Philippine Peso = 0.34331 Sudanese Pound
1 Philippine Peso = 0.16581 Swedish Krona
1 Philippine Peso = 0.02562 Singapore Dollar
1 Philippine Peso = 0.01424 St Helena Pound
1 Philippine Peso = 0.42459 Slovak Koruna
1 Philippine Peso = 149.13958 Sierra Leone Leone
1 Philippine Peso = 10.7457 Somali Shilling
1 Philippine Peso = 397.36138 Sao Tome Dobra
1 Philippine Peso = 0.1673 El Salvador Colon
1 Philippine Peso = 9.84665 Syrian Pound
1 Philippine Peso = 0.24215 Swaziland Lilageni
1 Philippine Peso = 0.61434 Thai Baht
1 Philippine Peso = 0.04906 Tunisian Dinar
1 Philippine Peso = 0.04426 Tongan paʻanga
1 Philippine Peso = 0.08746 Turkish Lira
1 Philippine Peso = 0.12714 Trinidad Tobago Dollar
1 Philippine Peso = 0.57119 Taiwan Dollar
1 Philippine Peso = 43.51816 Tanzanian Shilling
1 Philippine Peso = 0.49847 Ukraine Hryvnia
1 Philippine Peso = 71.12811 Ugandan Shilling
1 Philippine Peso = 0.01912 United States Dollar
1 Philippine Peso = 0.59981 Uruguayan New Peso
1 Philippine Peso = 152.58126 Uzbekistan Sum
1 Philippine Peso = 1501.96941 Venezuelan Bolivar
1 Philippine Peso = 435.35373 Vietnam Dong
1 Philippine Peso = 2.08088 Vanuatu Vatu
1 Philippine Peso = 0.0494 Samoa Tala
1 Philippine Peso = 10.62849 CFA Franc (BEAC)
1 Philippine Peso = 0.05163 East Caribbean Dollar
1 Philippine Peso = 10.62849 CFA Franc (BCEAO)
1 Philippine Peso = 1.92218 Pacific Franc
1 Philippine Peso = 4.7782 Yemen Riyal
1 Philippine Peso = 0.24216 South African Rand
1 Philippine Peso = 99.22562 Zambian Kwacha
1 Philippine Peso = 6.91969 Zimbabwe dollar

UnionBank improves customer service interaction

In line with its digital transformation, UnionBank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improveinteraction between the bank and its clients and, at the same time, boost customer service agent performance. 

In partnership with Trends & Technologies, Inc. (Trends), the leading integration of applications systems and services in the Philippines, UnionBank successfully deployed an Omni-channel Contact Center, Self Service and Workforce Management SolutionsfromAspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions.

Aspect and Trends have implemented Aspect Unified IP 7.3 for the Inbound and Outbound customerinteraction services; Aspect CXP™ for UnionBank’s omni-channel self-service offerings and Aspect Workforce Management for the bank’scustomer service agents. 

The solution will enable customers to seamlessly receive assistance when they move between live agent and self-service channels.

UnionBank earlier announced its three-year digital transformation journey aimed at digitizing its banking processes to deliver a more reliable, seamless and personalized banking service. 

The current enhancement of its core customer service infrastructure to Aspect Unified IP 7.3, Aspect CXPand Aspect Workforce Management is in line with the bank’s digital plan to provide its 6 million clients quality customer service and personalized banking interaction across channels.   

“Key to the bank’s digital transformation journey is building a digital mindset of our employees, stakeholders and of course our customers.  To achieve that, we need to create smarter customer experiences, enabling service channels that are accurate, real-time and always available.  Acquiring Aspect’s contact center and workforce optimization solution is the first of many steps in that omni-channel approach,” said Michael Magbanua, Customer Engagement Group Head, First-Vice President of UnionBank.

Aspect has a long history of expertise, starting from the first ACD in 1973. 

Today, Aspect solutions power 1.4 million agents worldwide and support over 100 million daily customer interactions. 

Contact Center Solution implementation is one of the core strengths of Trends in the Philippines.

“We greatly admire and believe in the vision and strategies of UnionBank’s innovative leaders. We are very excited that UnionBank has chosen Trends as their partner to facilitate the enablement of their plan to reshape the Bank into a technology company with banking utilities,” said Hasan Fard, Chairman and Chief Executive Officer of Trends. 

“By utilizing Aspect’s solution and our technology expertise, we were able to successfully service UnionBank and offer a solution to digitize their customer service infrastructure.”

“Trends has been a partner of UnionBank for more than 25 years.  This implementation of Aspect’s Customer Engagement Solution is a strong demonstration of how that partnership is bolstering UnionBank’s Digital Transformation Journey,” said Dennis Matutina, Executive Vice President and Head of Channel Management Center ofUnionBank.

“It’s a privilege to be a part of UnionBank’sdigital transformation journey and equip the bank with a technology that candeliver quality customer engagementto improve customer satisfaction, loyalty and increase their value,”said Richard Loberas, Regional Vice President ASEAN & Korea of Aspect Software. 

“It’s been a pleasure to work with UnionBank and Trends’ teams in implementing Aspect Unified IP 7.3, Aspect CXP and Aspect Workforce Management.We thankboth teams for the great collaboration and hard work in ensuringa successful implementation of the project.”

UnionBank is a publicly-listed universal bank and distinguishes itself through superior technology, unique branch sales and service culture, and centralized backroom operations.

UnionBank’s superior technology allows delivery of online, real time business solutions to meet the customers’ changing and diverse needs through innovative and customized cash management products and service offerings.  

Aligned with its thrust of being at the forefront of technology-based banking in the Philippines, the bank endeavors to elevate its systems and processes to be at par with international standards and best practices.

Aspect, meanwhile, helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. 

By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. 

Leveraging on the agility of its worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. 

Trends empowers its clients to transcend through the company’s technology-enabled business services.  

Their wide range of services, solutions, and products – from network infrastructure, virtualization, storage, security, cloud, collaboration, software services, managed services, to business analytics and application development – provide the right tools for its clients to achieve their business goals and thrive in a constantly changing and competitive landscape. 

Skilled and highly-qualified team enable businesses by providing a full service and support system – from strategic consulting and planning, seamless deployment, installation and implementation, effective maintenance, and dedicated after sales-support. 

Topping the Philippine ICT industry for more than 25 years and catering to different organizations across industries, Trends prioritize customer satisfaction by delivering only the best and most effective services. 

Trends has expanded with regional offices in Cebu and Davao and international offices in Vietnam and Cambodia.
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Summer ‘Kampf’

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By BERNARD KARGANILLA | May 24,2018
‘Prepare for peace, learn a new skill, prepare for war, enjoy a new hobby: join a summer camp. Life is a struggle (Kampf).’

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Passive smoking is more deadly

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‘Parents, especially pregnant mothers, should not smoke, but if they have to, they should do it outside the home, and away from people.’