eTelecare Global Solutions, Inc., the first
Philippine business process outsourcing (BPO) company listed in
NASDAQ, yesterday reported a 50-percent increase in revenues
despite what it calls are "the operational challenges" in the
Philippines.
The leading provider of complex multi-shore
BPO solutions reported revenues for the first quarter of $62.1
million, a $20.7 million or 50 percent increase compared to
$41.4 million in the same period last year.
Income from operations amounted to $7.3
million or 12 percent of revenues, a $4.1 million or 128 percent
increase compared to $3.2 million or 8 percent of revenues in
the same quarter a year ago.
John Harris, eTelecare president and chief
executive officer, said despite the operational challenges
presented by the rapid growth of its Philippine service delivery
operations and the strengthening of the Philippine peso against
the US dollar, "we were able to deliver a strong financial
performance."
eTelecare services are provided from delivery centers in the
Philippines where it employs some 7,000 and in North America for
another 3,000.